After completing provisioning, phones will automatically update their firmware to the latest supported version. Your phone will reboot several times to complete provisioning.

If your phone is brand new out-of-the-box, zero touch provisioning will be automatically triggered.

Follow the instructions to reset a Cisco, Polycom or Yealink device to factory default.

If you have a previously-used phone, a factory reset is required to trigger provisioning.

There are two provisioning methods depending on your phone: Zero-Touch Provisioningįor phones that support Zero-Touch Provisioning, you can automatically provision your phone without having to configure provisioning in the phone's web interface. Note: When configuring an Analog Telephone Adapter (ATA) for the first time, an information message will notify you that the ATA will not show an on-line status until at least one extension is assigned to the ATA. (3) How to start the provisioning process You can find your phone's model name and MAC address on the label located on the bottom or back of the phone. Note: Make sure to add your phone to the Zoom web portal before powering on a new phone for the first time or performing a factory reset on a previously-used phone. (2) How to add desk phones to the Zoom Web portalĪfter you have a supported desk phone, begin by adding your phone to the Zoom web portal. Note: Make sure that your phone supports zero touch provisioning. Keep in mind that these models only support some phone features. Zoom Phone supports various models from Polycom, Yealink, Cisco, AudioCodes and Grandstream.

How to troubleshoot provisioning issues.

How to add desk phones to the Zoom web portal.

It provides an overview of the provisioning process and links to the relevant articles for more information.įollow this process for provisioning desk phones: This article provides a starting point for provisioning Zoom Phone desk phones.

Zoom phone 101